1) Overview
This Privacy Policy explains how StClair Outdoors (“we,” “us,” “our”) collects, uses, and shares information when you visit our website, submit forms, call or text us, or receive our services.
2) Data We Collect
- Contact & identity: name, phone, email.
- Service address & property details: street, city, ZIP, gate codes you provide, lot size estimates, access notes.
- Project data: service selections, timelines, budgets, preferences, and messages you submit.
- Photos & videos of project areas that you upload or we capture onsite.
- Device/usage data: IP address, pages viewed, UTM parameters, referrer URLs, and event logs from analytics or embedded widgets.
- Payment data: processed securely by our payment providers; we don’t store full card numbers.
3) How We Use Data
- Provide quotes, schedule visits, and deliver services.
- Communicate about estimates, appointments, and project updates.
- Improve our website, services, and customer experience.
- Send marketing messages (only with proper consent; you can opt out anytime).
- Comply with legal obligations and enforce our Terms.
4) Legal Bases (GDPR, where applicable)
We rely on one or more of the following: performance of a contract, legitimate interests (e.g., scheduling, fraud prevention), consent (e.g., marketing), and compliance with legal obligations.
5) Sharing & Service Providers
We may share limited data with processors that help us run our business (e.g., scheduling, payment processing, CRM, messaging, analytics). We do not sell personal information.
Examples include: form/CRM & messaging platforms, email/SMS providers, payment processors, cloud storage, and subcontractors necessary to perform your scope.
6) SMS & Email Communications
- By providing your phone number or email, you consent to receive messages about estimates, appointments, and service updates. Frequency varies.
- Text STOP to opt out of SMS. Text HELP for help. Msg & data rates may apply.
- Marketing emails include an unsubscribe link.
7) Cookies & Tracking
We and our providers may use cookies, pixels, local storage, and similar technologies to remember preferences, measure performance, attribute ads, and combat spam. Embedded forms or widgets (e.g., GoHighLevel/LeadConnector) may set their own cookies per their policies.
8) Data Retention
We keep information only as long as necessary for the purposes described here, to meet legal/accounting requirements, or to resolve disputes. You may request deletion where applicable.
9) Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure.
10) Your Privacy Choices & Rights
- Access/Update: ask for a copy or correction of your information.
- Delete: request deletion where applicable (subject to legal obligations).
- Opt-out: unsubscribe from marketing; text STOP for SMS.
- California / Virginia / other US state rights: where applicable, you may have rights to know, access, correct, delete, or limit certain uses. We do not sell personal information.
- EU/UK: you may have rights to access, rectify, erase, restrict, object, and data portability. You may lodge a complaint with your supervisory authority.
11) Children’s Privacy
Our services are not directed to children under 13 (or the age of digital consent in your region). We do not knowingly collect such data.
12) External Links
Our site may contain links to other websites. We’re not responsible for their content or privacy practices.
13) International Data Transfers
If you access our services from outside the United States, your information may be processed in the U.S. or other countries that may have different data-protection laws.
14) Changes to this Policy
We may update this Policy periodically. The “Last updated” date will reflect the latest version.
15) Contact Us
StClair Outdoors
Longview, TX • Serving Kilgore • Hallsville • Diana
Call/Text: (903) 808-2993
Email: [email protected]