Terms of Service

1) Acceptance

These Terms of Service (“Terms”) govern any estimate, invoice, proposal, subscription, or work performed by StClair Outdoors (“we,” “us,” “our”) for you (“Customer,” “you”). By approving an estimate, paying an invoice, scheduling service, or using our website, you agree to these Terms.

These Terms are not legal advice. Please consult your counsel if you have questions.

2) Quotes, Scope & Approvals

• Estimates are based on information available at the time and are valid for 30 days unless stated otherwise.
• Scope is limited to line items described in our written estimate or work order. Items not listed are excluded.
• Approvals may be given via e-signature, email, SMS, or payment of deposit.
• Allowances (where applicable) are placeholders; final price reflects actual selections and quantities.

3) Scheduling, Access & Permits

• We’ll provide an estimated start date and duration; weather and conditions may shift scheduling.
• You agree to provide safe access (gates, pets secured, vehicles moved) and restroom access if required for large crews.
• Customer is responsible for HOA approvals and private permits unless our proposal says otherwise.

4) Utilities & Underground Lines

• We request utility locates where required, but Customer must disclose any known underground utilities, irrigation, low-voltage, septic, or private lines.
• We are not responsible for damage to unmarked or improperly marked private lines (e.g., irrigation, pool, lighting, cable, drainage).
• Repairs to unmarked/private lines will be billed as a change order.

5) Site Conditions & Change Orders

• Estimates assume typical soil and access. Hidden conditions (rock, roots, debris, clay, poor drainage, grading needs) may require changes.
• Changes requested by Customer or required by site conditions will be documented and priced as a change order.

6) Materials, Substitutions & Natural Variations

• We may substitute equal/greater quality materials if specified items are unavailable.
• Natural products (stone, sod, mulch) have color/texture variation; this is not a defect.

7) Payments, Deposits & Lien Rights

• Deposits may be required to reserve materials or dates. Balances are due upon substantial completion unless otherwise stated.
• Late balances may incur a late fee of up to 1.5% per month (or the maximum allowed by law).
• We reserve lien rights under Texas law for unpaid work/materials.
• Payment methods accepted: card, ACH, or check. Returned payments may incur bank fees.

8) Warranties & Service Limits

• Workmanship warranty: 12 months on installed hardscape/drainage components unless stated otherwise.
• Sod/Hydroseeding: We warrant proper installation. Establishment depends on watering, mowing height, traffic, pests, and weather—no warranty for neglect, drought, freeze, fungus, insects, or irrigation failures.
• Drainage: Systems are designed to improve, not eliminate, pooling under extreme storms. No guarantee against acts of God or municipal infrastructure limits.
• Consumables/maintenance (mulch, plants, routine lawn growth) are excluded from warranty.

9) Lawn Care Plans (Recurring)

• Plans are month-to-month; cancel anytime with 7 days’ notice before your next visit.
• Skipped/locked-gate visits may be billed a trip fee. Overgrowth or excess debris may incur a one-time cleanup charge.
• Bagging clippings increases time/haul-off and may be priced separately.

10) Weather, Delays & Force Majeure

We are not liable for delays caused by weather, supply chain, labor shortages, acts of God, or events beyond our control. We’ll communicate promptly and reschedule as needed.

11) Cleanup & Haul-off

Job sites are tidied daily. Debris/haul-off related to our scope is included unless the estimate states otherwise.

12) Photos, Video & Reviews

You grant us permission to capture before/after photos or short video of the work area and to use them in our portfolio and marketing (without publishing your full address). If you’d prefer no photos be used, tell us in writing before work begins.

13) Safety

Keep children and pets clear of the work area. We may pause work if conditions are unsafe.

14) Third-Party Services

We may use vetted subcontractors (e.g., hauling, specialty trades). We remain responsible for coordination and quality of our contracted scope.

15) Limitation of Liability

To the fullest extent permitted by law, our total liability for any claim is limited to the amount you paid us for the specific work giving rise to the claim. We are not liable for incidental or consequential damages.

16) Disputes, Mediation & Arbitration

1. Good-faith discussion between the parties within 15 days of notice.
2. If unresolved, non-binding mediation in Gregg County, Texas.
3. If still unresolved, binding arbitration in Gregg County under the rules of the American Arbitration Association. Each party pays its own fees. Small-claims court actions are permitted.

17) Governing Law

These Terms are governed by the laws of the State of Texas.

18) SMS Terms & Consent

• By providing your number, you consent to receive texts about estimates, scheduling, and service updates. Frequency varies.
• Reply STOP to opt out. Reply HELP for help. Msg & data rates may apply.
• We do not require purchase to consent to SMS.

19) Changes to these Terms

We may update these Terms periodically. The “Last updated” date will reflect the latest version.

20) Contact

StClair Outdoors
Longview, TX • Serving Kilgore • Hallsville • Diana
Call/Text: (903) 808-2993
Email: [email protected]